At DoggyChef, we take great care in having your biologically species appropriate raw food meals delivered frozen anywhere in Gauteng. So it is important that you keep the frozen raw cat or dog food packs in the freezer until you are ready to defrost and serve them. If you are making use of our personalised portioned meal service, then you only need to remove the portions that apply for the day. If not, you should ensure that you store the unused portion in the refrigerator for the next day.

• The general rule of thumb is that meat will stay fine for 2 to 3 days, and sometimes longer, if kept at cold temperatures.
• If you thaw outside of a refrigerator, the meals must be served the same day. If using your refrigerator to thaw, you can keep for 2 to 3 days worth of food ready for serving.
• If you are not making use of our portioned meal service, then you need to lightly thaw the meals at the bottom of your fridge (or where the fruits and veg section is), divide it into meal size portions, put those portions into containers and refreeze the individual meals for later use as needed.

By always following normal safe meat-handling procedures with all raw animal products, you will virtually eliminate the risk of illness for your pet and your family.