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Shipping and Deliveries

We are committed to operate our business in terms of the requirements of the Consumer Protection Act and our Shipping Policy is aligned therewith. If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on shipping. 

The following terms are applicable for any products that You purchased from DoggyChef.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.



For the purposes of this Shipping and Delivery Policy:


  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Doggy and Kitty Chef Pty Ltd, 13 Dieperink St, Delporton, Krugersdorp, 1739.
  • Goods refer to the items offered (non-perishable and perishable) for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Doggy and Kitty Chef, accessible from
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.


International Orders

We do not sell to, or provide services, outside of South Africa.


Local and Provincial Offers

We offer dry goods and services nationally via standard courier services. Any Costs associated with national parcel services will be for your account, and require an upfront request for quotation.

We offer frozen food for cats and dogs exclusive with the Province of Gauteng at this point in time. Orders will be delivered to the Shipping Address indicated when You Place the Order with Us, within 48 hours of Us Accepting Your Order, provided all the goods are available for delivery.

Home Delivery Fees are fixed within Gauteng for orders up to 100 kilograms per delivery. Thereafter additional fees apply.


  • Home Deliveries: As Per Courier(s)
  • Surcharges: As Per Courier(s).

Please review our Home Delivery Schedule for detailed information.

Collections from the Factory is available on request, but require prior arrangements, and adherence to current Health and Safety regulations and legislation is a pre-requisite.

We reserve the right to refuse orders based on our shipping and delivery conditions in our sole discretion.


Contact Us

If you have any questions about our Shipping and Delivery Policy, please contact us.