The Terms & conditions were last updated on August 9, 2022, and applies to citizens and legal permanent residents of South Africa.
We are committed to protecting your privacy and to ensure that your personal information is collected and used properly, lawfully, and transparently. The Protection of Personal Information Act (“POPIA”) creates the following rights for You as a South African citizen and / or data subject:
According to the Act “personal information” means information relating to an identifiable, living, natural person and where it is applicable, an identifiable, existing juristic person. Further to the POPI Act (“POPIA”), we also include the following items as personal information:
We collect and process your personal information mainly to contact you for the purposes of fulfilling your order requests (order placement and delivery), understanding your requirements and needs (contact us or request for quotes), and delivering services accordingly. For this purpose, we will collect contact details and shipping details, including your name, address, and telephone details.
We collect information directly from you where you provide us with your personal details. Where possible, we will inform you what information you are required to provide to us and what information is optional.
Website usage information may be collected using “cookies” which allows us to collect standard internet visitor usage information.
While you visit our site, we track:
When you purchase from us, we will ask you to provide information including your name, billing address, shipping address, email address, phone number and optional account information like username and password. We use this information for purposes, such as, to:
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 5 (five) years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews if you choose to leave them.
When visitors or you submit a form, we capture the IP Address for spam protection. We also capture the email address and might capture other personal data included in the Form fields.
We DO NOT ask for credit card or payment details, nor do we store these details. Upon selecting your payment method, you will be redirected to one of the trusted payment gateways available in South Africa to process the payment. The payment gateway(s) we use will encrypt through the Payment Card Industry Data Security Standards (PCI-DSS). Your purchase transaction data is stored only if is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. Payment gateways adhere to these standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
We will use your personal information only for the purposes for which it was collected and agreed with you. In addition, where necessary, your information may be retained for new order, repeat order, legal or research purposes.
We may disclose your personal information to our service providers who are involved in the delivery of products and services to you, for example, courier services. We have agreements in place to ensure that they comply with the privacy requirements as required by the Protection of Personal Information Act.
We may also disclose your information:
For order fulfilment, we share only the minimum information required with third parties who help us provide our orders and store services to you; for example:
Visitor comments may be checked through an automated spam detection service. We collect information about you during the checkout process on our store.
We are legally obliged to provide adequate protection for the personal information we hold and to stop unauthorized access and use of personal information. We will, on an on-going basis, continue to review our security controls and related processes to ensure that your personal information remains secure.
Our security policies and procedures cover:
When we contract with third parties, we impose appropriate security, privacy, and confidentiality obligations on them to ensure that personal information that we remain responsible for, is kept secure.
We will ensure that anyone to whom we pass your personal information agrees to treat your information with the same level of protection as we are obliged to.
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You have the right to request a copy of the personal information we hold about you. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
To request your information, use our request form here. Your account must be validated and verified for the request form to work.
You have the right to ask us to update, correct or delete your personal information. To request your information, use our request form here. Your account must be validated and verified for the request form to work. We appreciate it if you would keep your personal information accurate.
When visitors leave comments on the site, we collect the data shown in the comments form, and the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site, you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Here is a list of cookies that we use via WooCommerce. We have listed them here for your information only.
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
If your account goes dormant after six months of registration, we automatically delete the account, and you will have to reregister.
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
No one in our organization have access to any other information, including payment or financial. We do not capture, nor do we store this information.
The following services and plugins are used on our website, and may add Cookies:
The following services and plugins require integration with other 3rd party services:
We do not collect Google Search and Analytics data for analytics and statistics on our website.
We do not collect Microsoft Bing Search and Clarity data for analytics and statistics on our website.
We do not collect Meta Facebook data for analytics and statistics on our website.
This website is owned and operated by Doggy and Kitty Chef (Pty) Ltd.